Sr. Benefits Account Managers

FLORIDA LOCATIONS
 
System Search is recruiting for Sr. Account Managers with experience in Employee Benefits for locations including:
 

• Tamp, FL (Hybrid Schedule)
• Remote from anywhere in the State of Florida

 
Position is responsible for Benefits Account Management activities while under producer direction, including client service, team leadership, and full-cycle benefits administration.
 
Responsibilities of the Sr. Account Manager:

 
• Manages assigned Book of Business, meeting all performance requirements regarding production, quality, and service while ensuring no liability associated with errors & omissions occur
• Directs daily tasks and work activities of Account Coordinators while monitoring team and individual productivity, quality, and service levels
• Implements client benefits administrative processes such as tracking, renewals, and new client onboarding
• Coordinates and executes client education campaigns including training on software/technology and carrier interface portals
• Serves as intermediary between clients and carriers, advocating for both to ensure mutually beneficial outcomes
• Consults with client to ensure benefit plan year summary and annual enrollment administrative tasks are completed prior to effective plan date
• Seeks out, recognizes, and implements value-added solutions for clients
• Continually assesses, builds, and improves client relationships, including seeks ongoing feedback via client meetings
• Serves as Account Management subject matter expert for team, answering questions, providing support, and developing solutions to client problems
• Works effectively with Producers, seeking input and developing win-win solutions to operations-related process, service, quality, or productivity concerns

 
Qualifications & Experience:
 

• Employee Benefits administration experience
• Active Life & Health Insurance License
• Exceptional communication, organizational, and multi-tasking skills
• High accuracy in handling large work volumes
• Proficiency in MS Office