Career Search

Commercial Lines Customer Service Representatives

System Search is seeking Customer Service Representatives with quick-learning abilities for positions in multiple North Carolina Locations including:


  • Apex, NC
  • Asheville, NC
  • Charlotte, NC
  • Cornelius, NC
  • Davidson, NC
  • Louisburg, NC
  • Mount Holly, NC
  • Raleigh, NC

The Customer Service Representative manages the client relationships and strategically assists with technical and complex insurance needs to ensure a high level of client retention.
Position Summary:


    • Assists Producers with generalist Book of Business
    • Processes Endorsements, Renewals, and Certificates of Insurance as well as marketing accounts to carriers
    • Serves as main point of contact for the client. Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.
    • Assists with the strategic design of insurance plans for clients with little to no supervision.
    • Strategically assists in remarketing of renewals to ensure a high level of account retention.
    • Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.
    • Handles all Office Bills

    Qualifications & Experience:


      • Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures
      • Commercial Lines experience preferred
      • Insurance Designations a plus

      Other Job Titles considered include Account Executive, Customer Service Specialist, Account Representative, Account Specialist, Account Associate, Client Relationship Manager, Client Engagement Specialist