Commercial Lines Customer Service Representatives

NORTH CAROLINA LOCATIONS
 
System Search is seeking Customer Service Representatives with quick-learning abilities for positions in multiple North Carolina Locations including:

 
• Apex, NC
• Asheville, NC
• Charlotte, NC
• Cornelius, NC
• Davidson, NC
• Louisburg, NC
• Mount Holly, NC
• Raleigh, NC

 
The Customer Service Representative manages the client relationships and strategically assists with technical and complex insurance needs to ensure a high level of client retention.
 
Position Summary:

 
• Assists Producers with generalist Book of Business
• Processes Endorsements, Renewals, and Certificates of Insurance as well as marketing accounts to carriers
• Serves as main point of contact for the client. Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.
• Assists with the strategic design of insurance plans for clients with little to no supervision.
• Strategically assists in remarketing of renewals to ensure a high level of account retention.
• Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.
• Handles all Office Bills

 
Qualifications & Experience:

 
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures
• Commercial Lines experience preferred
• Insurance Designations a plus

 
Other Job Titles considered include Account Executive, Customer Service Specialist, Account Representative, Account Specialist, Account Associate, Client Relationship Manager, Client Engagement Specialist