Customer Service Representative

FORT MILL, SC
 
System Search, Inc. is seeking a Customer Service Representative with quick-learning abilities for a position in Fort Mill, SC. The Customer Service Representative manages the client relationships and strategically assists with technical and complex insurance needs to ensure a high level of client retention.
 
Position Summary:

 
• Serves as main point of contact for the client. Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.
• Assists with the strategic design of insurance plans for clients with little to no supervision.
• Strategically assists in remarketing of renewals to ensure a high level of account retention.
• Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.
• Handles all Office Bills

 
Qualifications & Experience:

 
• Strong analytical and mathematical skills
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures

 
Other Job Titles considered include Account Executive, Customer Service Specialist, Account Representative, Account Specialist, Account Associate, Client Relationship Manager, Client Engagement Specialist