Career Search

Commercial Lines Customer Service Specialists

System Search, Inc. is seeking Customer Service Representatives with quick-learning abilities for positions in multiple North Carolina Locations including:


  • Washington, NC
  • Williamston, NC

The Client Service Specialist assists with the day-to-day maintenance of customer files and acts as the front-line administrative processor.  They remain knowledgeable of advances in the insurance business, stay abreast of the types of insurance products available and work with clients and others in a professional manner.
Position Summary:


  • Orders renewal policies and checks renewal policies against proposals and bills policies in agency management system.
  • Handles endorsements including entering on company websites and following up as necessary
  • Issues standard certificates of insurance and other forms for holders (e.g. EOP, Binders, etc.).
  • Checks on payment status of direct bill policies to assure policies are not cancelled and alerts appropriate Account Manager if policies are in danger of cancellation due to non-payment of premium
  • Follows up on claims and current status, updating the agency management system with claims activity, payments closures, etc.
  • Check audits for accuracy and reviews with agency staff as appropriated.  Bill audits, creates audit review letter and sends to client.
  • Orders motor vehicle reports “MVRs” and loss run as directed.

Qualifications & Experience:


  • Experience in Customer Service with preference given to individuals with commercial lines experience
  • High School Diploma
  • Property & Casualty License from state of domicile required within 6 months of hire and must be maintained thereafter
  • Proficient in using computers, Microsoft Office Suite (emphasis on Excel), agency management systems software, and online rating systems
  • Knowledge of insurance markets, products, services insurance ratings and underwriting procedures.
  • Working knowledge of commercial lines of coverage
  • Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
  • Must be able to understand written and oral communications and interpret information written within policies.