Career Search

Claims Consultants

System Search, Inc. is seeking a Claims Consultants for North Carolina Locations including:


  • Charlotte, NC

The Claims Consultant facilitates the processing of claims and acts as a liaison between the carrier and their representatives and/or the client. Will be a strong advocate for the client and be a consultant to the client on claims issues. Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and Company colleagues, resulting in outcomes that meet or exceed expectations. Provides a high level of claims support to Producers and Account Managers to support client retention and growth as appropriate and in accordance with standard practices, policies, and procedures
Position Summary:


    • Works with clients to ensure efficient, prompt and smooth flow of claims handling and established processes are followed
    • Provides guidance to client as to claim process along with direction regarding likely outcome and timelines
    • Liaises with carriers and representatives through claim process
    • Appropriately documents conversations with clients and carrier representatives and updates all Company computer systems and automated agency management systems when necessary
    • Ensures the accuracy of data in those systems
    • Answers basic coverage questions
    • Reviews and interprets policy language with the ability to propose coverage solutions in questionable/disputed situations
    • Accurate electronic filing of claims, as deemed appropriate
    • Attends Critical Path, prospecting, stewardship and client meetings as requested, including participation in presentations
    • Works closely with Producers and other Company personnel on all claims aspects for our clients, while adhering to Company-regulated best practices and standard procedures
    • Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
    • Makes appropriate recommendations to clients in response to those changes independent of manager approval
    • Travels on company business as required
    • Prepares reports for management as required
    • Attends industry related continuing education training and courses.
    • Performs other duties and projects as assigned.

    Qualifications & Experience:


      • Relevant Insurance Licenses per state / regional statutes
      • Associate in Claims (AIC) or CPCU Designation Preferred
      • 2+ years applicable insurance / agency experience
      • Exceptional written and verbal communication skills
      • Superior customer service and problem-solving skills
      • Proficiency with Microsoft office Suite (PowerPoint, Word, Excel, Outlook)
      • Detail-oriented self-starter
      • Ability to work in a team environment
      • Significant skill in handling competing demands and projects
      • Excellent organizational skills and ability to prioritize and delegate responsibility
      • Bachelor’s Degree Preferred

      Other Job Titles considered include Account Manager, Customer Service Representative, CSR, Account Representative, Account Specialist, Account Associate, Client Relationship Manager, Client Engagement Specialist