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Claims Advocate

Immediate opening for a Claims Advocate in the Charlotte, NC area.
Responsibilities of Claims Advocate include:


  • Gathers claim information, reviews coverage with the customer, and prepares loss notices.  When possible, encourages and provides information for the customer to report claims directly to the carrier.  Consults with customer on the importance of prompt reporting, return to work, and risk management issues.
  • Assists customer with any problems that arise after the claim is reported.  Works directly with the claims adjuster to address the issue, coordinates conference calls, as needed, and provides the customer with a resolution to the issue.
  • Provides follow up on claims from the time it is reported until it is closed.  Keeps claim information updated in AMS360 with information for the carrier website and from information received from the adjuster throughout the claims process.
  • Notifies all carriers involved when there is a lawsuit and notifies the producer with any updates.
  • Works with claims adjusters to ensure appropriate reserve levels are set for effective resolution of claims.
  • Reviews large loss claims and works with the claims adjuster to identify possible reserve reductions.  Notifies producer for any reserve increases over $25,000.
  • Submit and document FR10’s.
  • Assists with claim reviews
  • Interact, communicate, and collaborate with Company staff; sharing information and time as needed to support business objectives
  • Assists or completes other tasks as directed by Claims Practice Leader

Qualifications & Experience:


  • AMS360 Software experience Preferred
  • Holds and Maintains NC Insurance Agent and/or Adjuster License
  • High School Graduate
  • College Degree and/or Industry Designations Preferred