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Bilingual Personal Lines Customer Service Representative

System Search, Inc. is seeking a Bilingual (Spanish) Customer Service Representative with direct experience with Personal Lines Insurance Accounts for a position in Indian Trail, NC. The Customer Service Representative manages the client relationships and strategically assists with technical and complex insurance needs to ensure a high level of client retention.
Position Summary:


    • Interprets and communicates between Company and Spanish speaking Customers
    • Serves as main point of contact for the client. Addresses client questions, provides guidance on appropriate coverage changes and/or contractual requirements, educates client on exclusions and exposures.
    • Assists with the strategic design of insurance plans for clients with little to no supervision.
    • Strategically assists in remarketing of renewals to ensure a high level of account retention.
    • Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.

    Qualifications & Experience:


    • High School Graduate; College Degree Preferred
    • Account Management experience in Personal Lines Insurance
    • Property & Casualty License preferred
    • Strong analytical and mathematical skills
    • Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures

    Other Job Titles considered include Account Executive, Customer Service Representative, Account Representative, Account Specialist, Account Associate, Client Relationship Manager, Client Engagement Specialist